Don Franklin Ford London

We have bought from Don Franklin's for over 10 yrs and in those 10yrs at least 6 vehicles. We have always used Rex as our go to salesman. He was over the used cars in London KY. Always treated my family with respect and never pushed us into anything. With my job I trade about every 2 yrs because I put a lot of miles on a vehicle. With that being said we knew they where building a new used dealership and Rex was working out of the new building in London. I call him up like I've done for years to trade again only to be told by a gentleman that he no longer works with them. They needed to cut cost because of the new build and I guess because he had been with the company so long his pay was much more then others so he was 1 of others that got let go. I hate to hear a business that says they are loyal to their customers and staff treat a veteran employee that way just because they get paid more. Well all that loyalty and years of working for you deserves to be treated better. Let's just say Rex is with a different company now and I've already traded my vehicle with him. Like this company should have been to him, I'm loyal to him and will follow him because it's hard to find a honest hardworking salesmans that treat you like a friend or family member not just a commission check. My business is a lifetime not a one and done, and that's how a friendship with a company should be.

Don Franklin has sure changed how they treat returning customer's so we will be moving on with Chase Thompson where respect and deals are always for the Customer!!! I have never felt so disrespected as I did at Don Franklin this past week. You have to make money but it won't be at my loss!!! Folks watch your figures and numbers they don't always match up!!

Takes entirely too long, only reason I continue to use this place is to keep my warranty. Should not take 2 1/2 for an oil change. I can go to Valvoline and be out in 30 minutes or less with the same service. Customer service is good though and their waiting area is nice. They do good job with the oil change and everything else they do, just takes way too long.

I had a appointment at 12:15 on Saturday. I was rear ended on 192 on my way there. I called to reschedule since they quit at 1 that day. ( I would have had to miss work Monday afternoon and make a trip to London that I didn’t want to do) got done with the wreck stopped in and they done my oil change for me that day. I was very grateful. It was Saturday they didn’t have to . Saved me time and trouble. Greatly appreciated. They are always very prompt and friendly. Highly recommend.